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Please include area code (i.e. 0292345678). Australia only.
Please include area code (i.e. 0292345678). Australia only.
AVANSER's Call Tracking and Phone Call Analytics solutions help you improve your business by delivering relevant and actionable information in real time. With detailed marketing intelligence you will be able to make better decisions, leading to more sales and higher profits.
You'll receive instant Missed Calls Notifications to any nominated email address, allowing you to call the customer back before the sales lead goes cold. Furthermore, receive voice messages directly into your inbox so you can forward them to your sales executives for follow up.
• What ad prompted the call
• Geographic location of call
• Date and time of call
• Call outcome
• Which calls were unanswered and which ones you need to call back.
AVANSER's Call Tracking makes it easy to analyse lead information to make better informed decisions.
You need to be confident that every lead is appropriately handled. AVANSER's Call Recording solution enables you to monitor every inbound call and take immediate corrective actions if poorly handled calls are detected.
So even if you're outsourcing your call centre operations, you can always be confident that your Service Level Agreements are being achieved.
Reduce call abandonment by intelligently and dynamically routing and forwarding your calls. AVANSER's Dynamic Call Routing solution gets your customers to talk with the right person at the right time, even if you have several branches with different working hours.
You choose how to redirect calls based on the location or time and day of the call.
Calls can also be forwarded to your mobile for after hours servicing.
• Compare marketing campaigns and see how many leads and sales each is generating
• Measure your costs per contact and sale, to help optimise your budget
• Be aware of peak calling hours/days and adjust staff rosters accordingly.
1- Turn Lost Calls Into Additional Sales
You'll receive instant Missed Calls Notifications to any nominated email address, allowing you to call the customer back before the sales lead goes cold. Furthermore, receive voice messages directly into your inbox so you can forward them to your sales executives for follow up.
2- Gain Valuable Lead Information
• What ad prompted the call
• Geographic location of call
• Date and time of call
• Call outcome
• Which calls were unanswered and which ones you need to call back.
AVANSER's Call Tracking makes it easy to analyse lead information to make better informed decisions.
3- Monitor & Train Your Staff
You need to be confident that every lead is appropriately handled. AVANSER's Call Recording solution enables you to monitor every inbound call and take immediate corrective actions if poorly handled calls are detected.
So even if you're outsourcing your call centre operations, you can always be confident that your Service Level Agreements are being achieved.
4- Reduce Call Abandonment
Reduce call abandonment by intelligently and dynamically routing and forwarding your calls. AVANSER's Dynamic Call Routing solution gets your customers to talk with the right person at the right time, even if you have several branches with different working hours.
You choose how to redirect calls based on the location or time and day of the call.
Calls can also be forwarded to your mobile for after hours servicing.
5- Gain Marketing Intelligence
• Compare marketing campaigns and see how many leads and sales each is generating
• Measure your costs per contact and sale, to help optimise your budget
• Be aware of peak calling hours/days and adjust staff rosters accordingly.
