Routing your calls dynamically and intelligently you can save time, improve customer satisfaction and boost sales. Whenever you receive a call it is important to connect it with the appropriate person avoiding transfers, delays and holds.
You can decide how to route your calls based on:
• The source of the call (ad that prompted it)
• The time of the day (e.g.: during working hours at your office and after hours to your mobile)
• The location of the call (if you have several offices or branches)
The call is automatically routed without delay. If your staff are not available to answer you can forward it up to three times in search for a live response.
|
