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Dynamic Call Routing


Dynamic Call Routing recognises and reacts to the specifics of an incoming call and routes it according to your requirements.

For instance the call could be instantly directed to:

- your mobile as its after hours for you
- your representative responsible for that caller's area
- your nearest branch based on caller postcode.

Added to this, the call can move imperceptibly to a second or third option, in its search for a live response.

Combine this with the AVANSER's Call Recording solution and you have an excellent management tool to assist review and training of remote representative call response handling.