FAQ
AVANSER captures the details of every call in real time so you don't lose any sales opportunities due to missed, unanswered or abandoned calls.
AVANSER also helps you to optimise your advertising spend by providing you with invaluable insights into which advertising more effectively delivers leads.
An instant email alert is sent when a call is missed. This allows you to call the customer back before the sales lead goes cold.
No. All calls will continue to be directed to your current phone lines and there is no interruption in your telephone service.There is no need to install any additional hardware or software. AVANSER is a fully hosted service.
Custom reports are available online including:
• Advertising source that generated the call.
• Call details – time of call, call duration and caller ID (unless withheld).
• Geographical origin.
• Call trends – hourly, daily, weekly.
Reports can be easily produced into downloadable spreadsheets.
Although many online advertising tools already have their own reporting and measuring tools, only AVANSER can measure the gap between online and offline activity generated by your website.
People generally don't remember phone numbers that have been promoted in multiple advertising channels and will respond to the call to action phone number in front of them.
You will also benefit from AVANSER's solutions.
We can have the service fully configured and ready to use within 2 to 3 business days.
It really depends on the products you sign up for, as we don't want any customers to pay for services they don't even use. Our service pays for itself with the money you save from ineffective advertising and from additional sales.
We incorporate these numbers into the AVANSER system, and should you wish to cancel our services, they of course stay with you.
No. AVANSER does not provide service on a contract basis. We only ask for 30 days written advance notice if you wish to end the service.
No, AVANSER is a fully hosted service and there is no software or hardware for you to purchase or install.
AVANSER takes all steps to ensure its system is stable. Should there be a complete system collapse then your calls would automatically bypass our system and go directly to you.
Yes. Calls can be diverted to your mobile phone.
Yes. You have access to a personal, real-time report online, 24 hours a day, seven days a week.
There is no waiting. Calls are instantly logged on your AVANSER report that is available in real-time, online, 24 hours a day, seven days a week.
