Take control of your business, improve your lead conversion, customer retention and protect yourself against misrepresentation with AVANSER’s call recording.

Call Recording is a great tool for almost every business and with AVANSER’s cloud based solution it’s easy too. With no hardware or software to install you access the recordings for every call with a click of a button.

  • Monitor and sharpen your team's call-handling techniques
  • No more Mystery shoppers listen to real life sale/ service calls, anytime anywhere!
  • Review caller feedback relating to ad content
  • Determine the ratio of qualified to unqualified calls generated by that ad
  • Re-contact mishandled callers and attempt to convert them

Features

  • Flexibile solution - capability of being switch on / off on a monthly basis
  • No Hardware or software to install
  • All recordings automatically stored for 3 months
  • Standard caller notification preamble included
  • Restricted user access
  • All access to recordings are time stamped and logged

Optional Features

  • Customised caller notification
  • Call Evaluation and reporting function
  • Extended Storage period