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Travel & Entertainment


For the complexity involved in booking travel and hotel reservations, AVANSER's Call Tracking and Call Recording are the ideal solutions to increase revenue, reduce call abandonment, and improve customer loyalty and satisfaction.

By recording every call you can detect training opportunities for your staff and recapture mishandled leads. Our reports alert you to peak response times so that you can adjust staffing accordingly.

Being informed of the source of the lead can save you lots of time and money, not only when handling the call but also when deciding on future advertising campaigns.

Just some AVANSER advantages for the travel and entertainment industries include:

- track every lead your marketing campaigns generate, not just answered calls but missed calls too – using our real-time reports
- accurately measure the return on investment
- quickly respond to lost calls in order to convert them into sales
- instantly route calls to specific departments or operations
- instantly recognise which offer or ad the caller is responding to, for specific greeting and handling
- monitor inbound calls for customer feedback and staff training
- reduce call abandonment.