Support Team Leader – North Sydney
About the business and the role
AVANSER is an established company that provides call intelligence solutions & analytics direct to business and to resellers. We provide awesome telco tech that enables medium to large businesses.
We have grown rapidly with offices now situated throughout Australia, New Zealand, Malaysia & Singapore; and provide services in 60 countries. We are the Company to join if you want to develop & progress your career.
Our Solution is a sophisticated and flexible technical product that empowers businesses to focus on their key drivers for growth.
Job tasks and responsibilities
An exciting opportunity exists to embrace a hands on role that is pivotal in the provisioning and issue resolution of our client base. As our Support Team Leader you’ll be responsible for the day to day operation of the support team, ensuring client satisfaction through achievement of SLAs and maintaining an open and collaborative team environment and culture. You will seek out process improvement opportunities to create efficiencies for clients and AVANSER.
To be successful in this role you must be willing to learn the ropes from within the team, jump in and help when volume is high and use the down time to improve and coach the team.
You will need to be technically savvy and be comfortable in tech conversations – but we don’t want or need you to be an IT professional.
AVANSER brings very cool tech solutions that provide insight into Call Intelligence and Analytics for businesses of all sizes.
Skills and experience
Your duties will include:
Job benefits and perks
Full Time Established Role within Great Can Do Culture Team
Dynamic and Energetic Environment with ongoing mentoring from very experienced senior professionals
Modern North Sydney Location, plus Work from Home Flexibility
You must have the right to live and work in Australia to apply for this job.