Keep your workflows supported after launch
Managed Services can provide ongoing oversight for agreed AI, automation and communications workflows. Deliverables, service hours and responsibilities are defined for each engagement.
Define the support you need
The items below are possible deliverables only when included in the agreed service scope.
Monitoring
Agree which services or events will be monitored, what constitutes an issue and how it should be raised.
Review
Schedule reviews of selected calls, agent outputs or workflow outcomes using agreed criteria and access.
Prompt and workflow updates
Define how changes are requested, tested, approved and released; not every change is automatically included.
Reporting
Agree which measures, data sources and reporting cadence are part of the service.
Escalation
Document support contacts, issue priority, escalation path and service hours in the relevant agreement.
Performance reviews
Review the workflow against agreed objectives and recommend changes when data and scope allow.
Agree, operate, review and improve
Service levels, deliverables and response times are confirmed in the applicable agreement.
Agree
Set scope, responsibilities, systems, access and service hours.
Operate
Monitor only the services and signals included in the agreed plan.
Review
Assess available workflow and performance information at the agreed cadence.
Update
Test and release approved prompt, integration or workflow changes under the agreed process.
Separate service scope from compliance guarantees
Managed Services do not automatically include 24/7 monitoring, model retraining, guaranteed performance, regulatory certification or every requested change. Confirm the systems, access, service hours, escalation response, reporting and commercial terms before engagement. For an implementation route, see Custom AI Tools and Development and Advanced APIs.